Shipping and Returns
At De-cor, we strive to deliver your purchase with the best and most efficient shipping methods based on the merchandise you have selected. We have also chosen the best professional carriers to ensure that you receive your order in excellent condition and in a timely manner. If you have any questions about our shipping process, please email us anytime at info@de-cor.com
Please refer to the shipping timeline below for an estimate on when can you expect your newly found favorite item.
NATIONWIDE SHIPPING INFORMATION
Our shipping methods vary, depending on the weight and size of the item(s) that you have selected. For example, furniture and elements will ship via a trusted freight or white glove shipping company and smaller items will ship via ground service like USPS, Fedex or UPS. We determine shipping methods on a case-by-case basis and will let you know the best method at the time of your order. Shipping options below apply to orders sent within the continental United States.
Please Note: Items shipped to Alaska/Hawaii are subject to additional charges depending on address and delivery method. We would be happy to contact you with the custom shipping quote within 48hrs of your purchase.
GROUND SHIPPING
Small Items are usually shipped via USPS, Fedex or UPS.
Most orders for small items generally ship within 1 business day and your order should arrive within 3-5 business Days. Contact us if you require an expedite shipping for an additional cost.
WHITE GLOVE SHIPPING
White glove delivery Shipments usually take 5-10 business for pickup and 1-3 weeks for delivery after the pickup date.
We will select a reputable white glove delivery company that serves your delivery area. Once the carrier has been chosen, we will provide you with an estimated delivery window and share the delivery company's information so you can communicate with them directly. The delivery company will be instructed to call or text you 48 hours before delivery to schedule a specific delivery window.
Our white glove delivery service includes blanket wrapping, insurance, and interior placement. However, it does not include delivery to a second level, mounting or installation, or the removal of existing items. If your delivery requires special attention, please contact us in advance.
In the unlikely event that an item is damaged during shipment, please notify the carrier and us immediately. De-cor is not responsible for any damage incurred during transport; however, we will assist you in filing any necessary claims with the carrier.
IN-STORE PICKUP
If you are in the area you are welcome to stop by and pick up your order when it’s convenient for you. We are available anytime during store hours just give us a 24hr notice to ensure that your order is all ready for pick up.
We are open Monday-Saturday 10-7pm; Sunday 12-5pm.
INTERNATIONAL SHIPPING
We ship worldwide and will do our best to provide our clients with shipping quotes on requested international locations. Please note that all items shipped to international addresses are subject to additional charges, depending on destination and local duties and taxes. Email us at info@de-cor.com for shipping quotes and more information on rates and restrictions.
FREIGHT DAMAGE
If an item gets damaged during transit, please take pictures and notify the shipper immediately. Also, please make sure that you do not sign any delivery paperwork before inspecting your merchandise.
Please note: De-cor is not responsible for any damage incurred during transportation but we will assist you in filing a claim directly with the shipper. Shipping companies have the right to repair to its original condition, if unable to restore we can initiate a claim for reimbursement or replacement.
RETURN POLICY
We are confident that you’ll love your purchase from De-cor, but if you are not completely satisfied with your purchase we understand that there may be a reason to return or exchange an item. You may return the product for a full refund, less shipping charges within 14 days of order receipt.
All items must be sent back in its original condition free from damage, stains, odors, pet hair, etc. All shipping charges are non-refundable and will be deducted from your refund. We will inspect it and issue a credit accordingly. Damage or other conditional issues may require deductions from your credit, so please ensure that the piece has been carefully wrapped and protected as best as possible.
Modified or custom pieces, antiques and fabric by the yard can not be returned and/or exchanged. They are considered FINAL SALE.
All sale and clearance products are considered FINAL SALE. No returns or exchanges will be accepted.
VINTAGE/ANTIQUE DISCLAIMER
Many of our furniture, elements and textiles are vintage or antique items that you are purchasing are pre-loved, meaning they are previously owned and date back several decades or more. These textiles and antiques are distressed and worn, this uniqueness adds character (for some of us). If you have questions about any of our vintage/antique items or would like further photos of certain pieces, please reach out to us before purchasing. We have represented all items to the best of our ability in the photos provided, but there will be some color variations in all things. Vintage or antique pieces are not perfect and they are not new, but they are truly one-of-a-kind.
Our products are handcrafted, vintage or antique and we adore their imperfections. We do not consider these flaws, but rather part of its character.